Customer Protection

Under the regulation on financial service transparency and customer protection, Invexcel Patrimonio EAFI, S.L., ‘INVEXCEL’ hereinafter, a Customer Service Department, CSD thereinafter, is available to its customers. The CSD is tasked with handling and resolving complaints or claims filed by customers of INVEXCEL regarding their rights or legitimate interests in relation to financial services provided by INVEXCEL.

Likewise, regulations governing Customer Service are available to its customers, which govern the CSD’s activities.
All complaints or claims must be addressed in first instance to the head of the CSD:
Consejo General de Economistas – Economistas Asesores Financieros (CGE-EAF)
Contact person: Victoria Nombela
C/ Nicasio Gallego, 8
28010 Madrid

In accordance with the procedures and timescales laid down by law ECO/734/2004, 11th March and, in second instance, having exhausted the possibilities of the first resort of INVEXCEL’s CSD, to the ‘Commissioners for the Defense of Financial Services Customers’, an official body reporting to the National Stock Exchange Commission (CNMV, the acronym in Spanish):

Oficina de Atención al Inversor
Calle Edison, 4, 28006 Madrid
Paseo de Gracia, 19, 08007 Barcelona
Número de teléfono: 902 149 200 • Horario 9:00 a 19:00


Related Documents (Spanish only)